Support: Frequently Asked Questions

1. I enter my details but it’s telling me I have typed in the details incorrectly
2. ‘Not valid for this issue of the library’
3. ‘EoleSys Error’
4. ‘Invalid licence’
5. ‘Invalid licence/Could not open library text file’, when doing a network install
6. 'Autoexec.nt system file is not suitable for running MS-DOS and Microsoft windows applications'
7. After installing and running ExamQuest I receive the error message 'ordinal not found MFC.dll missing'
8. A ‘Floating Point Overflow’ error appears when I try to print a document
9. I have installed my software but when I click the shortcut, the installation starts again
10. When I try to install ExamQuest, my Anti-Virus software warns me of a Trojan Virus.
11. I have downloaded and installed ExamQuest onto my network. Having run Button A, my desktop shortcut does not run the program

1. I enter my details but it’s telling me I have typed in the details incorrectly

This is a surprisingly common error.

The most common reason for this error is the wrong subject has been chosen. When you get to the page that asks you to enter your licence codes, please check that you have chosen the subject that you hold a licence for. It tells you exactly what subject has been chosen above the fields for your licence details.

If you have chosen the correct subject and it is still not accepting the code, please make sure that you are typing the details in exactly as printed including the appropriate spacing. Do not abbreviate anything or leave off anything as the school name forms part of the licence code.

One of the errors that can occur here is an additional space can be left at the end of a line which obviously can not be seen. This would cause an invalid licence. If you still receive the error, delete everything but the issue number from the boxes and re-type it.

If the issue number in the box is different from the issue number on your licence details then you have the wrong version of ExamQuest and it will not install.

> Top

2. ‘Not valid for this issue of the library’

This error occurs when you have licence details for one issue, and a disc for another. The licence details you have entered to install the program are for a different issue. So you may have entered issue 10 codes but used the issue 11 download or CD. You will need to get the correct version of the program for the licence details that you hold.

> Top

3. ‘EoleSys Error’

This is to do with a file not being registered. If you get this error, please follow the instructions here.

1. Close programs and all windows and return to the desktop.
2. Click Start and select Run.
3. Type 'regsvr32.exe tx4ole.ocx' in the Open field.

NOTE: The command must be typed exactly as you see it above. Verify that there is a space after .exe and before tx4ole.ocx.

4. Click OK.
5. Wait for the following confirmation message to appear: "DllRegisterServer in tx4ole.ocx succeeded." (The process may take approximately 10-15 seconds.)
6. Close any windows that are open, and launch the program. The issue should be resolved.

> Top

4. ‘Invalid licence’

> Top

5. ‘Invalid licence/Could not open library text file’ encountered when doing a network install

When you run Button A, by default ExamQuest will want to install into a folder called 'ExamQuest'

During the installation, you will be asked where you want to install the files. Sometimes when you browse to the ExamQuest folder, it will add another 'ExamQuest' to the end of the path, resulting in something like P:/apps/ExamQuest/ExamQuest

You will need to delete the second ExamQuest from the path, if you don’t it will create a second ExamQuest folder within the original one and you will get an error message.

> Top

6. 'Autoexec.nt system file is not suitable for running MS-DOS and Microsoft windows applications'

In order to solve this, go to the Start button and run a search for the file 'autoexec.nt' It is usually in the Repair folder, make a copy of it to the system32 folder (in Windows XP c:\windows\system32) and make a copy to the 'My Documents' folder, just in case you need it again. You may need to restart the computer.

> Top

7. After installing and running ExamQuest I receive the error message 'ordinal not found MFC.dll missing'

> Top

8. A ‘Floating Point Overflow’ error appears when I try to print a document

This is due to an error or conflict with your printer driver, usually on a networked HP 2600N printer. There is no solution as yet, but if you export your document to Word, you can print from there.

> Top

9. I have installed my software but when I click the shortcut, the installation starts again

You will need to download the ‘ExamQuest.exe’ file below, and place it in your ExamQuest folder, replacing the old one.

     Download ‘ExamQuest.exe’

> Top

10. When I try to install ExamQuest, my Anti-Virus software warns me of a Trojan Virus

There is NO VIRUS on the disc. This message only appears if you have AVG Anti-Virus software. We have spoken to AVG, and you are advised to call them directly on 01636 700 496 (ask for Sean Goodfellow and quote reference 'Doublestruck').  This is a problem AVG are keen to fix.
In addition to this, you can either ignore the message and the run the software, or browse the contents of the disc and run the '.exe' files directly.

> Top

11. I have downloaded and installed ExamQuest onto my network. Having run Button A, my desktop shortcut does not run the program

You will need to download and run this Button_A.exe patch.

> Top